Date of Issue: September 2020
North Tyneside Business Forum is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
“North Tyneside Business Forum” (referred to as “we”, “us”, “our” or “North Tyneside Business Forum” in this policy) in this policy primarily refers to North Tyneside Business Forum, the main operating company. North Tyneside Business Forum is the “data controller” of all personal information that is collected and used about North Tyneside Business Forum customers.
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, order reference number, payment details and information about your access to our website.
We may collect personal data from you when you order our meals (either directly or indirectly through our trusted third party partners), create an account, use our website or when you contact us.
Specifically, we may collect the following categories of information:
Order history, including information related to your frequently ordered meals;
We will never ask for or collect Personal details about your physical or mental health
Your data may be used for the following purposes:
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can enter into our contract of sale with you.
We may also process your personal data for one or more of the following:
We will not retain your data for longer than is necessary by law to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected, by amongst other things, SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
If our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and delete your personal data at any time by contacting us at any time
We keep your personal information contained account for as long as you hold the account and as required by law. You may delete your account by contacting us and requesting the account and all information associated be deleted. Please note that general retention periods apply to any personal data we collected to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you navigate our site for the purpose of helping you accomplish your order. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
We use Google Analytics to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal information.
You have the right to make a complaint at any time to a supervisory authority, in this case the Information Commissioners Office. The address to send in such a complaint is: https://ico.org.uk/concerns/
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, then please call us on 0191 6436000 and speak to one of the team who will be happy to take you through the process, or email us at [email protected] and we will be happy to help.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.