Coronavirus (COVID-19)

With the current Coronavirus (COVID-19) crisis, many people are facing some uncertainty in both their personal and business lives.

With the support of the Business & Enterprise team at North Tyneside Council we have put together have put together some guidance, FAQs & links to the Government website in an easy to access format. We understand that there are concerns about how businesses will function throughout the Covid-19 crisis. 

The Government has announced a number of measures to support businesses and their employees during the coronavirus (Covid-19) pandemic.

Support includes:

  • Financial support packages for businesses, and on-going financial management measures
  • Advice on how to operate a business & social distancing
  • Support for employees

Members of the Business Forum receive frequent  comprehensive round ups of the latest business support measures via email newsletters, as-it-happens updates on any new restrictions on social media  and specific messages on this page.

National Restrictions

From Thursday 5 November, the Prime Minister has announced that non-essential shops, hospitality, leisure and entertainment venues will have to close for four weeks until 2 December.

Takeaways & delivery services will be allowed to stay open however, pubs, bars and restaurants must close. Non-essential retail can remain open for delivery to customers and click-and-collect.

Schools, colleges and universities will be allowed to stay open.

You should stay at home and make reasonable arrangements for staff to work from home, where possible to do so. Those in construction and manufacturing may continue to go to work.

Full details about what you, and your business, can and can’t do can be found here

Business Closures

To reduce social contact, the Government has ordered certain businesses and venues to close. These include:

  • all non-essential retail
  • hospitality venues
  • accomodation
  • indoor and outdoor leisure facilities
  • entertainment venues
  • personal care facilities
  • community centres and halls 
  • places of worship

Food shops, supermarkets, garden centres and certain other retailers providing essential goods and services can remain open. Essential retail should follow COVID-secure guidelines to protect customers, visitors and workers. You can find the full list of businesses which can remain open here

Bars, restaurants, cafes and non-essential retail can continue to run click & collect (where goods are pre-ordered and collected off the premises) and delivery services.

Please note it is also prohibited to provide Personal Care services in other peoples’ homes including mobile hairdressers, beauticians etc. Where it is necessary to work in other people’s homes – for example, for nannies, cleaners or tradespeople – you can do so.

More (and current) information about all of the business closures can be found here

Government Financial Support

The Government has announced a number of measures to support businesses and their employees during the coronavirus (Covid-19) pandemic. Detailed information about the Economic measures from 5 November 2020 can be found here

To support businesses with paying employees’ wages, it had been announced that the Job Retention Scheme (furlough) will be extended from 5 November until Spring 2021. More information about this scheme can be found here

From 10 November, participating lenders in the Bounce Back Loan Scheme (BBLS) are able to offer smaller businesses across the UK a ‘top-up’ to their existing Bounce Back Loan if they originally borrowed less than the maximum amount available to them. Find out more here

Local Restrictions Support Grants

Grant Criteria and an application form is now available for two grant schemes for businesses in response to Covid-19 local and national restrictions:

Businesses affected by restrictions on socialising from 18th September to 4th November 2020:

This grant is aimed at:

  • Hospitality, accommodation and leisure businesses operating out of commercial premises and their supply chain. This is support for businesses that are not legally required to close but which are severely impacted by local restrictions in the period 18 September to 4 November 2020.

Businesses impacted by national lockdown from 5th November to 2nd December 2020:

This grant is aimed at:

  • Businesses that are required to close under national ‘lockdown’ restrictions or Local Covid Alert Level ‘Very High’ (Tier 3) restrictions in the period 5 November to 2 December
  • Supply chain businesses (that may remain open) for the hospitality, accommodation and leisure businesses that are subject to the lockdown restrictions in the period 5 November to 2 December.

If you have any questions about either of the grant schemes please email North Tyneside Council directly at

Support for the self employed

The UK Government recognises the continued impact that coronavirus (COVID-19) has had on the self-employed and has taken action to provide support.

The Self-Employment Income Support Scheme Grant Extension provides critical support to the self-employed in the form of two grants, each available for three month periods covering November 2020 to January 2021 and February 2021 to April 2021.

The extension will last for six months, from November 2020 to April 2021. Grants will be paid in two lump sum instalments each covering a three-month period.

The online service for the next grant will be available from 30 November 2020. HMRC will provide full details about claiming and applications in guidance on GOV.UK in due course. You can find out more information here

Frequently asked questions

You may have additional questions depending on your specific circumstances.

We have compiled a list of frequently asked questions and answers which we hope will help.

Support for business in North Tyneside

This is a big blow for our business community and we’re here to support you. We continue to liaise with our strategic partners throughout regarding business support, finance and more.

Business Helpline

Our friendly business advisers from the North Tyneside Business Factory are on hand to help with anything not listed here. 

0191 516 6699

An experienced business adviser will be available between 9am and 5pm. Messages will be taken out of hours and an adviser will get back to you as soon as possible.

Alternatively, you can email out of hours.

North Tyneside Business Forum

The Forum members also have a vast amount of business experience between them and our Facebook page will continue to offer practical business advice and guidance to our members. 

We’re available on Facebook messenger, web chat and Mon-Fri from 9am-5pm.

Please urge your fellow North Tyneside businesses to join the Forum so that they too can benefit from this important communications platform. 

Running a business with Covid-secure measures

The majority of our business base are now open across North Tyneside. We’ve been working together with North Tyneside Council to support businesses in the borough to get back to work in a safe way through the ‘Restarting Business in North Tyneside’ campaign. This has been running since June and brings together lots of information you may need to make sure your business is Covid-Secure.

The page brings together information about which businesses can and cannot open, being workplace ready, operating a test & trace system, information about the local outbreak plan if you have a case in your workplace/premises/business and a reminder to Support not Report.

North Tyneside Business Recovery Programme

Quick-access, free and practical hands-on support for North Tyneside businesses to aid their recovery from the COVID-19 pandemic.

Digital, Business Rescue, Low Carbon and Sales support including identifying new markets, online trading & booking systems, social media support, financial and business advice to trade out of difficulty and more.

More info can be found on the North Tyneside Council website here

Kickstart Scheme

Kickstart is a new Government initiative that provides funding to employers to create 6-month job placements for 16-24 year olds on Universal Credit. Additional funding is available to employers to ensure the young person is fully supported and leaves the scheme prepared to enter work.

You can find out more about the Kickstart Scheme here

Employers who can offer 30 or more placements can apply directly to the Department for Work and Pensions (DWP).  Those unable to offer 30 placements can apply through a Kickstart gateway.

The North of Tyne Combined Authority is our recommended Kickstart Gateway and we actively encourage you to register your interest with them here

If you would like to chat to someone about creating a position and whether it is right for your business, please contact the Employment & Skills team on 0191 643 2111 or email

Business Support Helpline

Our friendly business advisers from the North Tyneside Business Factory are on hand to help with anything not listed here. 

0191 516 6699

An experienced business adviser will be available between 9am and 5pm. Messages will be taken out of hours and an adviser will get back to you as soon as possible. 


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